FAQs

How long does delivery take?

Most orders arrive within 7–17 business days after dispatch, anywhere in Australia. Processing takes 1–3 business days, and you will get a tracking email when your order ships. See our Shipping Policy for details.

Are your crystals natural?

Most of our pieces are natural stone. A small number of decor items are resin-based or synthetic — those are always clearly labelled in the product description, so check the description if natural stone matters to you.

Will my crystal look exactly like the photo?

Natural crystals vary in colour, pattern, size and natural inclusions, so your piece will be similar but never identical to the photo. That uniqueness is part of the charm of real crystal.

How do I choose the right option?

Some products have option codes (for example a colour or style code). Match the code to the labelled product photos on the page before ordering — the photos show which code is which stone or colour.

How do I track my order?

Use the tracking link in your shipping confirmation email, or follow the steps on our Track Your Order page.

Can I return an item?

Yes — 30 days for change of mind (unused, in original packaging), and full protection for faulty or wrong items under Australian Consumer Law. See our Refund & Returns Policy.

Do you ship outside Australia?

Not at this time — we currently deliver within Australia only.

How do I contact you?

Email us at admin@crystalfashion.au or use the Contact page.