Refund & Returns Policy

We want you to love your crystals. If something is not right, here is how we can help.

Change of mind — 30 days

You can return an item within 30 days of delivery for any reason, as long as it is unused, undamaged and in its original packaging. Return postage for change-of-mind returns is at the buyer's cost. Once we receive and inspect the item, we will refund you to your original payment method.

Faulty, damaged or wrong items

If your item arrives damaged, faulty, or is not what you ordered, please contact us within 7 days of delivery with a photo at admin@crystalfashion.au. We will arrange a replacement or a refund — your rights under Australian Consumer Law are always honoured, and nothing in this policy limits them.

Refund timing

Approved refunds are processed to your original payment method, usually within 5–10 business days of approval depending on your bank.

Natural variation is not a fault

Natural crystals vary in colour, pattern, size and inclusions — this is normal and part of their character, and is not considered a defect. Each product page describes what to expect.

How to start a return

Email admin@crystalfashion.au with your order number and the reason for the return, and we will send you the return instructions.